US wireless solutions provider Harris Stratex Networks has announced it has partnered with mobile operator Zain Nigeria to build a new network operations centre (NOC) in the Nigerian capital Lagos. The NOC was first commissioned by Kuwait-based Zain in July and forms part of a full, turnkey project completed by the vendor.
The new facility is designed to monitor and manage multi-vendor, multi-protocol network infrastructure, including subscriber access, 4G/WiMAX access, IP backhaul and core network technologies. It also monitors Zain Nigeria's networks to identify problems before they impact business functions or productivity, and seeks to resolve issues remotely from the NOC or by dispatching technicians to network infrastructure sites.
'Our customers are our number one priority, and we have an ongoing commitment to offer an increasingly compelling experience, particularly as our customer base and network traffic grows,' said Khaled Khorshid, Zain Nigeria's CEO, adding, 'The end result will drive us towards our goal of achieving 100% network visibility, so we can proactively maintain quality of service and improve our overall operational efficiency.'