Orange Uganda has selected Alcatel-Lucent to build, operate and manage the Orange Uganda mobile network, by providing technical support, repair, field maintenance and program management services.
This full Managed Services contract is the first ever in Uganda as well as in East Africa.
"By choosing Alcatel-Lucent to oversee our network maintenance, we're able to streamline network operations with a common set of processes and to increase scalability, while simultaneously reducing costs, simplifying maintenance and delivering the consistent service levels our customers expect," said Philippe Luxcey, CEO of Orange Uganda Ltd. "Our goal is to focus on our core business, and Alcatel-Lucent helps us achieve this by providing a comprehensive maintenance services portfolio, global delivery capability, and strong technical skills we need to help us deliver enhanced services more reliably to our customers."
"Orange Uganda is looking to reduce costs by employing new business models for operating and maintaining a network which offers a comprehensive range of communications services across its territory," said Vincenzo Nesci, president of Alcatel-Lucent's activities for Africa and the Middle East. "As a trusted partner, Alcatel-Lucent is helping Orange Uganda address maintenance and operational challenges by providing extensive technical know-how from world-class experts, a global logistics and repair network and a flexible suite of business models."
Financial and contract terms were not disclosed.