Convergys says that the Lintel Group has extended its preferred supplier relationship to provide prepaid and value-added services obtained from Convergys’ acquisition of Intervoice to Lintel’s mobile customers in West Africa. The Lintel Group provides GSM telecommunications services under the Africell name to more than 1.3 million subscribers in Sierra Leone and Gambia and has a nine-year relationship with Convergys.
Through its Relationship Technology Management business unit, Convergys is implementing additional licensing capacity and features to the Lintel Group’s prepaid platforms in Sierra Leone and Gambia to support subscriber growth and enhance the customer experience.
“Our partnership with Convergys has been one of continuous expansion over the years. Today, we are working together to solve the welcome issue of significant growth within the mobile markets the Lintel Group serves in Sierra Leone and Gambia,” said Ziad Dalloul, CEO and Chairman of the Lintel Group.
Africell Holding, Africell Gambia, Africell Sierra Leone, Africell RDC (Congo DRC), and Linfra are among Lintel group subsidiaries.