Comverse has announced that Angola’s largest mobile operator, Unitel SA, has launched its Voice HUB, a single platform for all voice applications that introduces services and new revenue opportunities.
“The rapid expansion of our customer base requires new capabilities and services,” said CEO Amilcar Safeca of Unitel SA, which has more than 4.5 million subscribers. “Partnering with a results-oriented market leader like Comverse enables us to offer our users the best and most advanced services.”
The Comverse Voice HUB makes the most of voice traffic with a single-platform approach that views each call in totality, with revenue opportunities at three key points: the pre-call, call, and post-call periods.
For instance, Unitel SA users now will receive Visual Voicemail, which enhances the traditional voicemail experience. All voicemail messages are displayed in an in-box, whose email-like interface provides such key information as date, time, length of message, caller number and identity, when available. Users can scan the messages, click to hear new and previously heard messages in any order, and then reply, forward, or save messages.
Users also will receive text notification – known as Who Called – every time they miss a call while their phone is unreachable (turned off, out of service range) and can return those calls with a single click. In addition, callers trying to contact unreachable parties now will receive text notification – known as Notify Me – as soon as the party becomes available and can click to connect. This eliminates the need for repeat dialing. Who Called and Notify Me are key elements in Comverse’s Call Completion offering.
"Comverse Voice HUB is a single platform supporting multiple services, designed to increase revenues and reduce costs,” said Urban Gillstrom, President, Global Sales at Comverse, the world's leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management, and IP communications.
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