Safaricom Apologizes Over Network Interruption

Kenyan operator Safaricom has apologised to its customers for a hitch that has affected its subscribers' ability to make calls or send SMSes since 01 September. 


The fault has meant that some subscribers' calls are going through only after several attempts, while SMSes are not reaching the intended recipients immediately but remaining pending for some time.


The incidence of these has been random and intermittent across the network. CEO Bob Collymore apologised for the inconvenience this has caused to customers and assured them that the situation is being closely monitored and prioritised to ensure services resume as soon as possible.